Marcus Cauchi helps owners of events companies to stop making wrong hires in critical roles like sales, management and senior executive positions. He helps them eliminate the 3 highest hidden costs of running a selling organisation, sell at premium in crowded, price sensitive markets and helps exhibitors turn their investment in events into new lifetime business. Marcus has shared his knowledge on ways of increasing client retention through excellent customer service, who the persecutor, the rescuer and the victim are and on the RECON process.

To get in touch with Marcus, go to @The_Inquisitor

One Response to 〔Episode 76〕How do you increase client retention through customer service? -Marcus Cauchi
  1. Selling is like seduction.

    Attract
    Make comfortable
    Seduce
    Push away
    Surrender


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